Chapter 17-24
Edward Lucas once said, “There can be no defense like elaborate courtesy.” Ward writes that there can be no offense like elaborate courtesy. What did Lucas and Ward mean? Can both statements be true? Explain in one paragraph (~200 words).

Chapter 25-32
Ward conducts job evaluations of his key people daily. What are the advantages and disadvantages of this management strategy, in your opinion? Explain in a paragraph (~200 words). First, discuss the advantages of the strategy, and then the disadvantages.