Unit 4 business comm.

Unit 4 business comm.
Question 1

Read Communication Ethics box (pp. 128) and choose two of the four questions to answer.

Your response should be at least 200 words in length.

Question 2

Take the "Where your time goes" inventory (pp. 384-385). Evaluate your results and write a short essay

covering:

a.Your results..

b.Discuss any changes you would like to make in allocating your time.

c.Elaborate on how these changes might make you a more effective leader.

Question 3

Read Communication Skills for a Digital Age Box (Pg. 139). After reading the do's and don'ts of Facebook

for work, create a list of at least three rules your company would use for Facebook. Also include why

these rules are needed.

Your response should be at least 200 words in length.

Question 4

Discuss your conflict style(s) and how they affect your communication in the workplace. Write a short

essay explaining what skills for managing emotions and conflict you use as aids when you communicate

in the workplace or at home (pp. 133-137).

Your response should be at least 200 words in length.

Each question must have a reference out of: Beebe, S. A., & Mottet, T. P. (2013). Business and

professional communication: Principles and skills for leadership (2nd ed.). Upper Saddle River, NJ:

Pearson.

 

Additional Concepts:

· To address all aspects of the assignment, you should look back at the Case Study to see how the process to improve was being done before the implementation of the IT solution.
· Then review your process models to see how you expected the process to be improved with technology,
· Review your proposed solution thinking about how it will be introduced into the business in the Case Study and what changes may be needed.
· Each of these is defined in the assignment instructions. These are also areas for which you may want or need to do some external research:
· Business Process Changes – how the business process(es) will be need to change once your technology solution is implemented
· Employee Training -Identify and explain employee training in relationship to proposed solution using course vocabulary and concepts.
· Leadership Expectations – Management’s expectations on how process will run once implemented.
· Defining Success – state the indications of success for your proposed solution demonstrating understanding of course solutions and concepts.

Assignment: UMUC Haircuts Stage 5:
Your annotated outline should address the next steps in each of the following areas that UMUC Haircuts will take to implement your technology solution:
I. Project Description:
A. VERY brief description of proposed technology solution, including such

things as:
1. Strategy for competitive advantage;
2. What business process is being improved
B. Left Arrow: Write complete sentences in your annotated outlineIT Components needed to implement the project

1. Major hardware employed
2. Software needed to implement project
3. Facility Requirements
4. Telecommunication needs
C. Business resources need to complete the project.

1. It Skills & Services
2. Business/Managerial Resources
II. Project Management
A. Scope

B. Schedule
C. Human resource management

D. Financial resource management

E. Deliverables
III. System Development Life Cycle (all phases and how they apply to your solution)
A. System Investigation
B. System Analysis
C. System Design
D. Programming
E. Testing
F. Implementation
G. Operations and Maintenance
IV. Business Process Changes (how the business process(es) will be need to change once your technology solution is implemented)
V. Employee Training (training that employees will need to use the new system effectively, and how it will be conducted)

VI. Leadership Expectations (the owner’s expectations of how the project will be managed and what it will produce)
VII. Defining Success (what will be “measured” to determine if the process has been improved, and if the business strategy and objectives are being met)
VIII. References:
Provide at least one external resource in your paper on an area of your choice. An external resource is a resource other than those provided in the class or text book. Incorporate a properly formatted APA citation in the text of your document. Then, place an APA style resource on a reference page at the end of your document.

Additional Instructions:

Formatting: Stage Five Next Steps submission.

For academic writing, the writer is expected to write in the third person. In third person, the writer avoids the pronouns I, we, my, and our. The third person is used to make the writing more objective by taking the individual, the “self,” out of the writing. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed.

· Write a short concise outline: 2-3 double spaced pages of content.
· Use at least one external resources with APA formatted citation and reference
· Include a title page and a reference page.
· Make sure all entries in your annotated outline are complete sentences.
· Compare your final work to the rubric to be sure you have met content and quality criteria.
· Submit your paper as a Word document, or a document that can be read in Word.
· Your submission should include your last name first in the filename: Lastname_firstname_Stage _5

Formatting Note: How to Double-Space an Outline:
Type your entire outline then, highlight all of the text
Right-click to get a content sensitive help menu
Select paragraph
Choose the Line Spacing Section – Selection “double”

The “right” and “wrong” answers have to do with whether or not you correctly incorporated the concepts from the course and addressed all areas of the assignment. Your “next steps” must be defined specifically for UMUC Haircuts, addressing its operation and its environment and your technology solution. Use the Rubric below to be sure you have covered all aspects.

Case Study, Stage 5 Rubric : Outline of Next Steps
Criteria

90-100%
Far Above Standards

80-89%
Above Standards

70-79%
Meets Standards

60-69% Below Standards

< 60% Well Below Standards

Possible Points

Project Description
9-10 Points

Concise, complete and accurate description of proposed technology solution includes strategy, process, IT componentsand business resources, and is provided using course vocabulary and written in third person.
8 Points

Brief and concise description of proposed technology solution includes strategy, process, IT components, and business resources and is provided using course vocabulary and written in third person.
7 Points

Brief but adequate description of proposed technology solution is provided and includes strategy, process, IT componentsand business resources.
6 Points

Proposed technology solution description may be lengthy or inadequate.
0-5 Points

Project not described or description cannot be understood
10

Project Management
18-20 Points

This section includes a clear and complete discussion of scope, schedule, human and financial resource manage-ment, and deliver-ables; is clearly aligned to case study and technology solution; demon-strates thorough understand-ing of project manage-ment course vocabulary and concepts, analysis and critical thinking.
16-17 Points

This section includes a clear discussion of scope, schedule, human and financial resource management, and deliverables; is aligned to the case study and technology solution; demonstrates understanding of project management course vocabulary and concepts, analysis and critical thinking.
14-15 Points

The major components of project manage-ment are described and are appropriate to the case study and the proposed solution.
12-13 Points
The components of project manage-ment are partially covered and/or are somewhat appropriate to the case study project; and may be lacking in demon-stration of understand-ing of course concepts, analysis, and/or critical thinking.
0-11 Points
Project manage-ment compon-ents not included; very few details provided; or are not applied to the case study project.
20

System Develop-
ment Life Cycle (SDLC)
18-20 Points

The seven phases of the SDLC (system investiga-tion, analysis, design, program-ing, testing, implement-ation, and operations & mainten-ance) are thoroughly covered and well aligned to the proposed solution; and clearly demon-strates an understand-ing of course vocabulary and concepts, analysis, and critical thinking.
16-17 Points

The seven phases of the SDLC (system investigation, analysis, design, programming, testing, implementation, and operations & maintenance) are well covered and aligned to the proposed solution; and demonstrates understanding of course vocabulary and concepts, analysis, and critical thinking.
14-15 Points

The seven phases of the SDLC (system investiga-tion, analysis, design, program-ing, testing, implement-ation, and operations & mainten-ance) are included and adequately aligned to the proposed solution and the case study.
12-13 Points
All seven phases of the SDLC are not covered, and/or explana-tions are not aligned to the proposed solution; may be lacking in demonstra-tion of understand-ing of course concepts, analysis, and/or critical thinking.
0-11 Points
SDLC not included; is incorrectly addressed; or demon-strates little effort.
20

Business Process
Changes
9-10 Points

The business process changes are fully explained and well aligned to the proposed solution and appropriate to the case study; clearly demon-strates an understand-ing of course vocabulary and concepts, analysis, and critical thinking.
8 Points

The business process changes are explained and are appropriate to the proposed solution and to the case study; and demonstrate understanding of course vocabulary and concepts, analysis, and critical thinking.
7 Points

The business process changes are appropriate to the proposed solution and the case study.
6 Points

The business process changes are somewhat appropriate to the proposed solution and/or the case study.
0-5 Points

Business process changes are not addressed correctly or are not appropriate to the proposed solution and/or the case study.
10

Employee Training
5 Points

Training plan is described in full, includes training employees require to use the system effectively and how it will be delivered; is well aligned to the proposed solution and to the case study and clearly demon-strates a thorough understand-ing of course vocabulary and concepts, analysis, and critical thinking.
4 Points

Training plan is described, includes training employees require to use the system effectively and how it will be delivered; is appropriate to the proposed solution and to the case study and demonstrates an understanding of course vocabulary and concepts, analysis, and critical thinking.
3.5 Points

Training plan includes training employees require to use the system effectively and how it will be delivered; is appropriate to the proposed solution and to the case study.
3 Points
Training described includes some of training required and/or how it will be delivered; is somewhat appropriate to the proposed solution and/or case study.
0-2 Points
Training is not addressed or is not appropriate to the proposed solution and/or case study.
5

Leadership Expectations
5 Points

Leadership expecta-tions include the owner’s expecta-tions of how the project will be managed and what it will produce are thoroughly described and are well aligned to the proposed solution and to the case study; clearly demon-strates a very good understand-ing of course vocabulary and concepts, analysis, and critical thinking.
4 Points

Leadership expectations include the owner’s expectations of how the project will be managed and what it will produce are explained and are appropriate to the proposed solution and to the case study; demonstrates an understanding of course vocabulary and concepts, analysis, and critical thinking.
3.5 Points

Leadership expecta-tions cover the owner’s expecta-tions of how the project will be managed and what it will produce and are appropriate to the proposed solution and to the case study.
3 Points
Leadership expecta-tions include some of the owner’s expecta-tions of how the project will be managed and/or what it will produce; are somewhat appropriate to the proposed solution and/or the case study.
0-2 Points
Leadership expecta-tions are not addressed or are not appropriate to the proposed solution and/or the case study.
5

Defining Success
5 Points

This section provides several fully described measures of success (what will be measured to determine if the process has been improved, and if the business strategy and objectives are being met); measures are clearly aligned to the strategy, the process, the case study and the proposed solution; and clearly demonstrates an understanding of course vocabulary and concepts, analysis, and critical thinking.
4 Points

This section provides several measures of success (what will be measured to determine if the process has been improved, and if the business strategy and objectives are being met); measures are aligned to the strategy, the process, the case study and the proposed solution; and demonstrates understanding of course vocabulary and concepts, analysis, and critical thinking.
3.5 Points

Definition of success for the proposed solution is measurable and appropriate to the solution and the case study.
3 Points
Definition of success for the proposed technology solution is not measurable; and/or is somewhat appropriate for the solution and/or the case study.
0-2 Points
Definition of success is not provided; does not include any measure-able attributes; or is not appropriate to the proposed solution and/or the case study.
5

External Research
9-10 Points

Two or more sources other than the course material are incorpor-ated and used effectively. Sources used are relevant and timely and contribute to the analysis and support conclusions.
References are appropri-ately incorpor-ated and cited using APA style.
8 Points

At least one source other than the course material is incorporated and used effectively. References are appropriately incorporated and cited using APA style.
7 Points

At least one external resource is used and properly incorpor-ated. Reference is cited using APA style.
6 Points
A source other than the textbook may be used, but is not properly incorpor-ated or used and/or is not effective or appropriate; and/or does not follow APA style for references and citations.
0-5 Points
No external research incorpor-ated; or reference listed is not cited within the text.
10

Outline Format
14-15 Points

Outline is profession-ally presented using sophisti-cated writing (written in third person using full sentences) and is very well organized. Very few or no errors; demon-strates correct sentence structure, grammar, and spelling.
12-13 Points

Outline reflects effective organization; full sentences are used; may have few errors in sentence structure, grammar, and spelling; presented in a professional format.
10-11 Points

Outline is organized; full sentences are used; may have some errors in sentence structure, grammar and spelling.
9 Points

Outline is not well organized; full sentences are not used; and/or contains several grammar and/or spelling errors.
0-8 Points

Paper is not in annotated outline format; outline is extremely poorly written and/or does not convey the inform-ation.
15

TOTAL Points Possible
100
For
IFSM-300 Case Study, Stage 1: Business Environment Analysis

https://www.homeworkmarket.com/content/ifsm-300-case-study-stage-1-business-environment-analysis-10026997-2
IFSM-300 Case Study, Stage 2: Business Process Analysis & Technology Solution Proposal

https://www.homeworkmarket.com/content/ifsm-300-case-study-stage-2-business-process-analysis-technology-solution-proposal

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